Return & Refund Policy

RETURN & REFUNDS POLICY

At VELTX, we want you to be confident in every purchase. If your order arrives damaged, defective, or incorrect, we’re here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • The product is defective or damaged upon arrival.
  • You received the wrong product.
  • The product is significantly different from what was ordered.

To be eligible for a return, the watch must be unused, unworn, and in its original condition, with the original packaging, tags, and accessories.

Non-Returnable Items

Returns are not accepted for:

  • Products damaged through misuse, accidents, or improper handling.
  • Watches showing signs of wear or alteration.
  • Products returned without their original packaging or accessories.
  • Change-of-mind returns after the 7-day return period.

How to Request a Return

Contact us within 7 days of delivery with:

  1. Your order number.
  2. A brief description of the issue.
  3. Clear photos or videos showing the product and any damage/defect.

After reviewing your request, VELTX will provide the return instructions if the request is approved.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued through the original payment method where possible. For Cash on Delivery orders, VELTX may arrange the refund through an available alternative payment method.

Original shipping charges are generally non-refundable, unless the return is due to an error or defect attributable to VELTX.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery and provide photos/videos of the package and product. We will review the issue and, where applicable, arrange a replacement or refund.

Exchanges

If an eligible product needs to be exchanged because it is defective or incorrect, VELTX may offer a replacement subject to product availability.

Important

VELTX reserves the right to reject a return request if the product does not meet the conditions stated in this policy.

For return or refund assistance, contact VELTX Customer Support through the contact details provided on our website.

Last updated: August 21, 2026